In the realm of Lean Six Sigma, identifying customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This visual representation segments complex processes into smaller, focused elements. The CTQ Tree pinpoints those characteristics that are absolutely vital to customer satisfaction, serving as a roa

In today's dynamic market landscape, understanding your customers' needs and desires is paramount for success. Collecting customer feedback provides invaluable insights into their perceptions, preferences, and pain points. This step-by-step guide will equip you to effectively discover the voice of your customers and leverage it to drive business gr